Last Updated: [25-09-2023]
This Privacy Policy outlines how meowfeeders (referred to as “the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petscathouse.com (the “Site”) or otherwise interact with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as the user of our Services, whether you are a customer, website visitor, or any individual whose information we collect.
Please read this Privacy Policy thoroughly. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we gather and use depends on your interactions with us.
In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Types of Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. When we refer to “personal information”, we mean information that identifies, relates to, describes, or can be associated with you. Below, we detail the categories and specific types of personal information we collect:
Information We Collect Directly from You
Information you provide directly through our Services may include:
- Basic Contact Details: Your name, address, phone number, email address.
- Order Information: Your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account Information: Your username, password, and security questions.
- Shopping Information: Items you view, add to your cart, or wishlist.
- Customer Support Information: Details you provide in communications with us, such as messages sent through the Services.
Certain features of the Services may require you to provide specific information about yourself. While you can choose not to provide this information, it may prevent you from using or accessing those features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). This Usage Data may include information about how you access and use our Site, device information, browser information, network connection information, IP address, and other interaction details.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, such as:
- Payment Processors: To process payments and fulfill orders.
- Tracking Technologies: Information collected from emails, ads, and other interactions with our Services or third-party services.
Information obtained from third parties is handled according to this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies. For more details, see the section on Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, handle returns and exchanges, and enable reviews.
- Marketing and Advertising: To send marketing communications, show advertisements, and tailor services and advertising.
- Security and Fraud Prevention: To detect, investigate, or address fraudulent or illegal activities, and to keep your account secure.
- Communicating with You: To provide customer support and improve our Services.
Cookies
We use Cookies to enhance and improve our Site and Services. Cookies help remember your actions and preferences, run analytics, and better understand user interactions. Third parties may also use Cookies on our Site.
You can control Cookie settings through your browser, but blocking Cookies may affect the functionality of the Services.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With Service Providers: Vendors performing services like IT management, payment processing, data analytics, etc.
- With Business Partners: For services and marketing purposes.
- With Affiliates: Within our corporate group.
- In Business Transactions: Such as mergers or compliance with legal obligations.
- For Legal Reasons: To respond to subpoenas, enforce terms, or protect our rights.
We have disclosed the following categories of personal information in the past 12 months: identifiers, commercial information, and internet activity, to various recipients including vendors, business partners, and affiliates.
User-Generated Content
If you post user-generated content, such as reviews, this content becomes public. We cannot control access to or security of this information once shared publicly.
Third-Party Websites and Links
Our Site may link to third-party websites. Review their privacy policies as we are not responsible for their practices or the information provided on these sites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect information from them. If a child’s information is provided, please contact us to request its deletion.
Security and Retention
No security measure is perfect. We recommend using secure channels for sensitive information. We retain your personal information based on needs such as account maintenance, legal compliance, or dispute resolution.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including access, deletion, correction, portability, restriction of processing, and withdrawal of consent. You can manage communication preferences and exercise your rights through our Site or by contacting us.
Complaints
For complaints about our processing of your personal information, contact us. If unresolved, you may appeal our decision or lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country, including the U.S. Transfers from Europe will use recognized mechanisms like Standard Contractual Clauses.
Contact
For questions about our privacy practices or to exercise your rights, please contact us at [email protected].